Return & Refund Policy

In keeping with Aimrox goal of ensuring User satisfaction, this return and refund Policy (“Return and Refund Policy”), together with the terms of use, sets out Aimrox procedures and policies in accepting Product returns, once a Product has been delivered to a User after Purchase from the Platforms.

Any return of Products by Users shall be governed by and subject to the terms and condi-tions set out under this Return and Refund Policy.

Users are required to peruse and understand the terms of this Return and Refund Policy. If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Return and Refund Policy shall be accepted without modifica-tion and you agree to be bound by the terms contained herein by initiating a request for pur-chase of Product(s) on the Platforms.

1. Items can be exchanged/Return within 7 days of delivery.

2. Items will be picked up from your address (subject to availability of services.) Otherwise customer needs to return the product at his own cost.

3. Exchange will be done once we receive the old product, upon approval new items will be dispatched.

4. The products must be unused and the price tags are intact.

5. In case of return, amount will be refunded in form of STORE CREDIT only, which can be used in next purchase which would be valid for 1 year.

6. In case of refund except store credit, a charge of Rs 99 will be deducted from the order value towards handling fee.

7. Requests from emails or other sources will not be entitled for exchange/returns.

8. Eligible items for exchange/return will be shown automatically above. If you are not able to see any items to request, it means you are not eligible for request.

9. Innerwear: Briefs and Panties, lingerie sets, socks and stockings are not refundable.

10. Products are not refundable which have no warranty from manufacturer in electric items.

11. Subject to Delhi jurisdiction only.